Frequently Asked Questions

How many wineries are included on the tour?

We visit four (4) of Niagara's premier wineries.

 

Can I select which wineries to visit on the tour?

Our expert tour guides select the wineries for you, based on the planned tour path and availability. Rest assured, you will visit the very best that Niagara wine country has to offer.

 

How many tastings are included on each tour?

You will enjoy 12-16 tastings.
 
What are the sizes of groups on each tour?
Our vehicles carry up to 14 passengers.
 
Where is the pick-up?
We pick up in Niagara Falls and Niagara-on-the-Lake.
 
How can I book a tour with Cellar Door Wine Experience?
You can book by clicking the "Book a Tour" button, or by calling us. All tours must be paid in full at the time of booking. We accept all major credit cards - VISA, Mastercard, American Express and Discover.
 
What is your refund policy?
We offer a full refund on bookings cancelled at least 48 hours prior to the scheduled pick up time. If you notify us between 48 hours and a minimum of 3 hours prior to your scheduled pick up time, we will allow you to reschedule to another tour or to assign your reservation, or your right to reschedule, to another person. All rebooking requests are subject to tour availability, and we will do our best to accommodate your requested change. 
 
Is lunch or dinner mandatory?
Lunch or dinner is included in the price of the tour and cannot be separated out. However, we have the Shorty Tour available, which is a winery-only tour that is self-timed and self-directed. Click on the "Tours" page for more information.
 
Can I customize a tour for a birthday party or wedding celebration?
Yes! Please email hello@cellardoortours.ca or call us and we will be happy to work with you on your special event (subject to availability and any additional upgrade charges).
 
Is there a dress code?
Please dress comfortably and wear weather appropriate shoes.
 
What happens if it rains?
Rain or shine, Cellar Door Wine Experience is always an excellent time.
 
What if I don't drink alcohol?
Non-alcholic wine is available, as well as bottled water.
 
What are the legal requirements to go on a tour?
The legal drinking age in the province of Ontario is 19 years old. Guests will be refused service if they are deemed to be not of legal drinking age, or at/over the point of intoxication, or by any other reason as per the governance set by the Alcohol and Gaming Commission of Ontario (AGCO).  Our drivers, winery and food partners reserve the right to refuse service to any guests at their discretion, which will result in removal from the tour at the guest's expense. Guests will be held responsible for any damage that results from their participation on the tour.